Orders & Returns
Free delivery on all orders over £60.00 including VAT to the UK except for next working day delivery;
For orders less than £60.00 including VAT, there will be a standard delivery charge of £9.00 including VAT.
The Buyer shall ensure presence at the delivery address to sign for the delivery. The Buyer shall always check the number of parcels received upon delivery and sign the Consignment as ‘Unchecked’ to confirm that the items have not been inspected in respect of any damages or missing items. If the parcel appears damaged, the Buyer shall sign the Consignment as ‘Damaged’ and inform the Seller within 24 hours of receipt of goods.
Delivery will be 3-5 working days from confirmation of the order. * Orders can sometimes take longer if out of stock in which case you will be contacted with an expected delivery date . If you have not received your order by then, please contact us, and we will track the item for you.
For stocked items, Qualité Glasses Online dispatch orders via Parcel Force and Royal Mail or DHL.
If the carrier makes an unsuccessful attempt to deliver to the specified delivery address a card will be left, and a re-delivery attempt will be made the next working day. If still unsuccessful then the parcel will be left at the nearest depot for collection. If the package is not collected within 30 days, then the package will be returned to Qualité Glasses Online.
The Seller welcomes overseas orders. The Buyer shall pay for the cost of carriage, which will vary depending on the destination and weight of the parcel. When ordering goods for delivery outside Europe, the Buyer may be subject to import duties, taxes and clearance charges, which will be the responsibility of the Buyer. The Seller shall only accept payment for any overseas orders by bankers’ drafts or CHAPS transfers to be made at the time of order. Certain products are restricted for sale in the UK and its Islands only and cannot be shipped to other Countries outside of these restrictions.
Products purchased from Qualité Glasses Online may be returned for the following reasons:
a) the product arrives faulty or damaged;
b) the product is incorrect due to a picking error;
c) the goods have been ordered in error.
d) Spectacles or sunglasses without prescription lenses have been ordered on approval.
If goods have been ordered in error or are not as expected, authorisation for returns must be requested from the Seller. No products will be accepted back without first contacting Qualité Glasses Online. Goods must be returned within seven days of receipt, unused and in their original packaging. The Seller accepts no responsibility for lost parcels without a receipt of despatch. Failure to meet the above criteria may result in returned items being rejected. Spectacles returned from approval must be returned via tracked delivery.
Refunds on non-stocked items will be subject to a 10% handling and inspection charge.
Exceptions to Returns
You may not return a non-faulty item if:
a) Packaging or seals have been damaged or broken .
b) Spectacles have been made to your prescription unless they are being returned following a query previously raised.
Shortages, Damages and Claims,
All claims for shortages or damages must be reported to the Seller within one working day of receipt of goods. The Seller will not entertain requests for consequential loss of business for any reason.