Terms & Conditions
USING THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there are a problem and other relevant information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 In these terms and conditions ‘the Seller’ means Qualité Glasses Online. And the company’s website glassesonline.org.uk and ‘the Buyer’ means the purchaser of goods from the Seller under these terms and conditions.
2.2 How to contact us. You can contact us by telephoning our customer service team at 07485655065.
2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. When you place an order with glassesonline.org.uk, we will send you an email to confirm receipt of your order and containing details of your order. Your order represents an offer to purchase a product which is accepted by us when we dispatch that product to you. Any products that are on the same order but are not dispatched do not form part of that contract.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Spectacle Guarantee. All spectacle and sunglass purchases are guaranteed for two years from the date of supply against faulty workmanship and materials. This excludes accidental damage, loss and scratched frames or lenses.
4. OVERSEAS ORDERS
4.1 The Seller welcomes overseas orders. The Buyer shall pay for the cost of carriage, which will vary depending on destination and weight of the parcel. When ordering goods for delivery outside the United Kingdom, the Buyer may be subject to import duties, taxes and clearance charges, which will be the responsibility of the Buyer. The Seller shall only accept payment for any overseas orders by bankers’ drafts or CHAPS transfers to be made at the time of order. Certain products are restricted for sale in the UK and its Islands only and cannot be shipped to other Countries outside of these restrictions.
5. OUR PRODUCTS
5.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
5.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5.3 [Making sure your measurements are accurate. If we are making the product to sizes, you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.]
6. YOUR RIGHTS TO MAKE CHANGES
6.1 If you wish to make a change to the product you have ordered, please contact us. We will let you know if the change is possible. If it is likely we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
7. PROVIDING THE PRODUCTS
7.1 United Kingdom Free delivery on all orders over £60.00 including VAT to UK mainland.
7.2 The exceptions to free delivery under 7.1 will be quoted at the time of order.
7.3 The Buyer shall ensure presence at the delivery address to sign for the delivery. The Buyer shall always check the number of parcels received upon delivery and sign the Consignment as ‘Unchecked’ to confirm that the items have not been inspected in respect of any damages and missing items. If the parcel appears damaged, the Buyer shall sign the Consignment as ‘Damaged’ and inform the Seller within 24 hours of receipt of goods.
7.4 If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. We may charge you for storage costs and any additional delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we may end the contract, and clause 10.2 will apply.
The delivery charge for Parcelforce 24 is £9.00inc VAT. While we will attempt to get your parcel to you the next working day, please note that due to the current COVID19 situation we can not guarantee this service.
7.9 Europe Orders up to £150.00 will be charged at £20.00. Orders over £250.00 will be free delivery. Delivery will be 3-5 working days from confirmation of the order. Orders can sometimes take up to 15 working days if held by your local customs department. If you have not received your order by then, please contact us, and we will track the item for you.
7.10 We are not responsible for delays outside our control. If an event outside our control delays our supply of the products, then we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.11 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
7.12 When you own goods. You own a product which is goods once we have received payment in full.
8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you complete the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to terminate the agreement (or to get the product replaced or to get some or all your money back), see clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions, and you must pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.5.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately, and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
(b) there is a risk that the supply of the products may be significantly delayed because of events outside our control;
(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for more than 30 days; or
(d) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(b) any glasses which have been made to your prescription which are not faulty.
8.5 Ending the contract where we are not at fault, and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is concluded when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault, and you have not changed your mind, just contact us to let us know. The contract will end immediately, and we will refund any sums paid by you for products not provided, but we may deduct from that refund [%] restocking free.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract. To complete the contract with us, please let us know by calling customer services on 07485655065 or emailing us at firstname.lastname@example.org Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.2 Returning products after ending the contract. If you complete the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at the PO Box. address. Please call customer services on 07483844114 or email us at email@example.com . If you are exercising your right to change your mind, you must post back the goods to us within 14 days of receipt.
9.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the products are faulty or mis described;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
(c) In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.4 Any goods returned and subsequently lost in the post can not be refunded unless proof of posting can be provided.
9.5 How we will refund you. We will refund you the price you paid for the products excluding delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 Deductions from refunds if you are exercising your right to change your mind. If you are using your right to change your mind:
(a) Refunds for returned good will only be made after receipt and inspection. Seals must be unbroken and product packaging in perfect condition.
(b) No refunds will be made for delivery costs of any item returned.
(c) Any advice given through our chat service when available is for general information on selection of products only and is no garantee of suitability for an individual.
9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
10. OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not, within a reasonable time, allow us to deliver the products to you.
10.2 You must compensate us if you break the contract. If we end the agreement in the situations set out in clause 10.1, we will refund any money you have paid in advance for products we have not provided. Still, we may deduct or charge you [£[ ] as compensation for the net costs we will incur as a result of your breaking the contract.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us at firstname.lastname@example.org.
11.2 Summary of your legal rights. We are under a legal duty to supply products that conform to this contract. See the box below for a summary of your fundamental legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product, your legal rights entitle you to the following:
· up to 30 days: if your goods are faulty, then you can get an immediate refund.
· up to six months: if your products can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
· up to six years: if your products do not last a reasonable length of time you may be entitled to some money back.
11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must post them back to us. Please call customer services on 07483844114 or email us at email@example.com . if ther are any questions regarding return.
12. PRICE AND PAYMENT
12.1 United Kingdom All prices are in pound sterling and shown inclusive of VAT which will be charged at the current applicable rate. The prices on the website are correct at the time of the goods being displayed. Still, the Seller reserves the right to change them without prior notice to amend errors, omissions or any manufacturer’s price changes.
12.2 Europe & The Channel Islands All goods supplied to the Channel Islands and Non-UK destinations will be charged and sent with VAT. You, as the Buyer, are responsible for any import or taxation costs applicable to your country.
12.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will regularly check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s right price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we receive and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 Payment is due to the Seller in full before despatch of goods. Payment must be made in British Sterling only and by one of the following methods: Visa, MasterCard, Delta, Maestro, Visa Electron and Stripe. Fraudulent use of Credit/Debit cards will be reported to the relevant authorities.
12.5 If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved, we will charge you interest on correctly invoiced sums from the original due date.
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a predictable result of our breaking this contract or our failing to use reasonable care and skill. Still, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both you and we knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights concerning the products.
13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
14.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
15. OTHER IMPORTANT TERMS
15.1 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things. It will not prevent us from taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
15.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts.
All content on the website is the property of Qualité Glasses Online or our suppliers. All software used on this website is the property of Qualité Glasses Online or our software suppliers. You may not extract or reutilise any of the contents of the site without the written permission from Qualité Glasses Online. Qualité Glasses Online grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it except with the written permission from Qualité Glasses Online. This license does not include any resale or commercial use of this website or its contents, any downloading or copying of account information for the benefit of another seller. Neither this website nor any part of it may be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without the consent of Qualité Glasses Online.
You must be registered with glassesonline.org.uk to write a review. We welcome your feedback and thank you for sharing your views and ratings with our other customers and us, however, all reviews are monitored and must adhere to the following guidelines to be posted onto the review section of a product:
a) you can review any product that is for sale on glassesonline.org.uk;
b) reviews have to be relevant to the specific product quality, not the buying experience or delivery of the product;
c) please rate the product from 1 to 5 stars;
d) reviews will not be posted if they contain any of the following:
i. contain any derogatory comments to any other reviewer;
ii. contains any content that might be considered offensive or obscene including any use of expletives;
iii. false or defamatory statements or impersonating others; iv. contains spamming or advertising;
v. includes personal information about anyone such as phone numbers, addresses or Credit/Debit card numbers;
vi. no written reviews from suppliers or manufacturers will be accepted.
If you use our website, you will be responsible for maintaining the confidentiality of your account, including your account and password and accept all responsibility for all activities that occur under your account and password. If you believe that your password has become known to anyone else, you must inform us immediately. Qualité Glasses Online reserves the right to terminate accounts or cancel orders at our discretion. If an order is cancelled, you will not be charged.